Sign in to create your job alert for Customer Service Representative jobs in Houston, TX. I missed two days of work, but she was so nice to call me and check up on me. Ability to speak and type at the same time. However, if a Users account is not properly funded, the Toll Operator will not be able to charge the account and the User could receive a violation or pay-by-mail notice. The new system keeps penalties capped, and only assess late fees monthly, not for each transaction. For questions about the Grand Parkway, . Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. First, please verify that your account was in good-standing at the time of the invoice of violation. this toll road is operated by different agencies. .script("/js/hmgjb-script.js?v=4.3.21").wait(); Bellaire, Log in to manage your EZ TAG account. It has been a lifesaver to me and my family. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Start-up and Commissioning Director - Water and Wastewater, RPA & UIpath Project Manager - Immediate Joiner, Per Diem Sterile Processing Technician Some Weekends Required - Einstein Montgomery New Rate, starpower Associate Director, Influencer and Entertainment Marketing, Executive Assistant - Kiewit Nuclear Solutions, See who Harris County has hired for this role. } The amount of a reload includes a $2 fee. For roadway inquiries including maps and hours of operation, you may also visit https://www.ridemetro.org . This position primarily operates in a professional office environment. Jan 2023 - Present2 months. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. You can pay for a Toll Violation Invoice you received in the mail online. } TxTag has launched a new website to make it even easier for you to manage your account. Research owner contact information as needed. You may change your phone number using the BancPass phone-app, or by calling: 866-978-5061. Everyone is always so nice and helpful when dealing with the staff at Resource. BancPass and PlusPass will work on ANY toll road in the states where they are available! Login to save this search and get notified of similar positions. Please include a clear image of the invoice details including the invoice number, vehicle details, and transaction details. Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. Tracy reached out via a telephone call to see how I was doing after a very bad accident I had on the freeway. Harris County Toll Road Authority has 1.5 stars. Roadside Assistance. X | CLOSE. With the BancPass Toll Sticker you pay the lowest toll fee on the road. . 281-875-3279. Very caring. Overview of CSC complaint handling. Business operations will resume Monday, January 3, 2022. This is an error with the Toll Operators billing system. It is important to address a notice that has been sent in error as soon as possible before it ages and escalates to collections. Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. Email Address. background-color: #203f48; Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . In recognition of Thanksgiving, HCTRA customer service call center and administrative offices will be closed Thursday, November 26 and Friday, November 27. Business operations will resume Monday, November 30. Pay your Harris County Toll Road Authority bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. Why isnt my app updating my tolls? NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Harris County Toll Road Authority, Developer: Harris County Toll Road Authority, Website: Visit Harris County Toll Road Authority Website. I have a disabled vet plate or other plate that allows for free tolls? Please allow 24 hours for a customer service agent to respond to emails. Take your RELOAD CARD, which you received in your Starter Kit, to any participating retailerProvide the cashier with your RELOAD CARD and let them know how much you would like to fund your account. Manage all your bills, get payment due date reminders and schedule automatic payments from a single . Please check with other tolling agencies directly for questions about their policies and programs. How do I change the License Plate number registered to my BancPass Toll Sticker? You can unsubscribe from these emails at any time. They are always available to assist and have a conversation. Manage your account with automatic text reminders and the BancPass mobile app. Sign up First time to login? E-Mail: [email protected] Website: Visit Harris County Toll Road Authority Website . doxo is not an affiliate of Harris County Toll Road Authority. I try to cancel by Phone but i cant make it Funds are available immediately and you may drive the road after reloading. } Experience in a law office, collections environment, or tax office preferred. Monday - Friday 7:30am - 5:30pm Saturday 8:00am - 4:30pm. Corporate Headquarters HCTRA will continue to monitor TxTag's progress and will work with customers to address their concerns. window.location = location.href.replace(/^http:/, 'https:'); They understand our culture and the positions we have open and provide candidates the fit it well. CSC has an average consumer rating of 3 stars from 24 reviews. doxo is not an affiliate of Harris County Toll Road Authority. If you continue, you agree with our policy statement. I ve enjoyed working with my recruiter, and if I have any questions they are there to help. 2277 Plaza Drive, Suite 600 Where are my transactions? How can I contact Harris County Toll Road Authority about my bill? Users can even use credit cards to replenish their account. Unfortunately, you can only buy them at state stores or order them online. Use the EZ TAG lanes today! or by texting the word BALANCE to 866.978.5061. 24 CSC reviews first appeared on Complaints Board on Apr 11, 2010. Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. If you accidentally missed paying for tolls, but have not received an invoice, you can also pay for those online before additional fees are assessed. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to manage your EZ TAG account . Proficiency with technology and tools such as Windows 10, Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Business operations will resume Tuesday, January 19. Commute & Mass Transit and other bills can be paid at doxo. color: #fff; This is largely a sedentary role that requires standing or sitting for prolonged periods, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body, repetitive motions requiring dexterity such as keyboarding that may include the wrists, hands, and/or fingers, communicating with others to exchange concepts and information, problem-solving, decision-making, organization, the ability to read/write, and the ability to manage workplace stressors such as adversarial interactions. Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. You may change your License Plate number using the BancPass phone-app, or by calling: 866-978-5061. Customer service is terrible. For questions about your EZ TAG, contact HCTRA customer service at eztagstore@hctra.org or call 281-875-3279. } Occasional ability to work extended hours to accommodate case load demands. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. Reach out to the HCTRA team using the information below. Your job seeking activity is only visible to you. BancPass posts tolls as they are charged to the account. 104 reviews of Harris County Toll Road Authority "I hate the idea of paying for driving, but I love the toll roads in Houston, especially as compared to the regular ol' roads, what with all of their traffic lights, children crossing, and other nuisances. It is also up to the User to adhere to all Toll Operator requirements. Ability to use sound judgment, coming to logical conclusions. Posted: 02/16/2023 Industry: Customer Care Job Number: CP4743741216 Pay Rate: 15.75. .hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { Phone Numbers. queue.script("/js/bootstrap.min.js").wait() The person in this role uses standard office equipment such as computers, printers, scanners/copiers, and phones. Login - Harris County Toll Road Authority Monthly statements allow you to view your account activity. How do I contact customer service? TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. .hmg-jb-btn-primary, a.hmg-jb-btn-primary,.hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { color: #fff; https://www.doxo.com/info/harris-county-toll-road-authority. | Dairy Ashford 1 shift and 3rd shifts are available. You'll need to update your log-in credentials. Prefer to pay as you go, and Pay your way? US. They have given me comfort in knowing I can trust their recommendations for our staffing needs. 77401 English Spanish (Espaol) Vietnamese (Ting Vit) Chinese () Filipino (Pilipino) French (Franais) Arabic (). color: #376d7d !important; The staff responds very quickly and with details. .hmg-jb-alert-info .hmg-jb-alert-link, .hmg-jb-alert-success .hmg-jb-alert-link { Users can also reload online via the BancPass website: https://www.bancpass.com/reload/. BancPass service fees may also apply. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. To sign in, you'll first need to update your log-in credentials. The Harris County Toll Road Authority does not operate any portion of the Grand Parkway. Processing toll violation payments and assisting callers with their EZ TAG account, Must have a clean criminal background check, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, or Chinese, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, or Chinese, Computer callers and strong typing skills31WPM, Proficient and detail-orientedwithsuperior communication skills, Pass a drug screen and criminal background check, Satisfaction assisting Harris County toll road customers. HCTRA - Violation Collections Department/Collections. Notify BancPass immediately by texting the word STOLEN to 866-978-5061. Other payments may have a fee, which will be clearly displayed before checkout. Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. Harris County Toll Road Authority United States employs 171 employees. Pay yourHarris County Toll Road Authoritybill online with doxo, Pay with a credit card, debit card, or direct from your bankaccount. The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. Answering inbound calls and assisting callers with EZ Tag questions. SIGN UP PAY TOLLS & INVOICES BUSINESS OPPORTUNITIES. color: #376d7d; During this time, HCTRA's Customer Service call center hours are Monday through Friday, 9 a.m. to 4 p.m. Customers may experience longer wait times due . Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. PLEASE NOTE: BancPass posts transactions as soon as they are received from the Toll Operator. Unpaid tolls may result in additional fees and penalties, including issuance . The BancPass Starter Kit includes the following: When a User drives the road, the RFID chip in the toll tag is detected and read. Last Modified May 6, 2020. ENGLISH. Houston, TX 77040. Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (Im spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas). Optional For Hilton Honors related questions or issues. What do I do if my vehicle or Tag is lost or stolen? We have over 1,000,000 users and companies will listen to us. gxx@hctra.org: Jamela Tatum: Customer Service Representative: Texas, USA jxx@hctra.org: Dan Surowiec: Senior QA Consultant: Texas, USA dxx@hctra.org: Bernadette Gaston: Supervisor: Texas . For roadside . My account always claims Ive failed multiple attempts trying to login in even with PW saved and Face ID enabled. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. HCTRA Harris County Toll Road Authority. doxo is the simple, protected way to pay your bills with a singleaccountand accomplish your financial goals. document.write("